MEDHOST INC

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Director, Revenue Cycle Management Services (Finance)



Job Title: Director of Customer Success

Overview: The Director, Revenue Cycle Management (RCM) Services role reports directly to the Senior Vice President of Professional Services & MEDTEAM and also works closely with the Vice President of RCM Services. This role is primarily responsible for supporting sales as a subject matter expert, advising customers and internal users on revenue cycle software products, and guiding development on software enhancements.

Key Responsibilities:

  • Customer Advocacy:

    • Collaborate with the Revenue Cycle Product Manager as the “voice of the customer” to modify and enhance software products.
    • Participate in customer and prospective customer meetings as a subject matter expert on MEDHOST software products and services.
    • Meet with customers regularly (up to 50% travel, typically 10-20%).

  • Process Improvement:

    • Work with internal and external users to develop efficient processes for revenue cycle activities using MEDHOST software.
    • Assist in documenting these processes.

  • Vendor Management:

    • Advise on the selection and management of vendors for billing and collecting.
    • Work with third-party vendors on operational enhancement opportunities.

  • Sales Support:

    • Support the Sales Team by answering hospital operation questions and educating them on software and services.
    • Assist the Sales Team throughout the sales process as a subject matter expert on prospective customer opportunities.

  • Marketing Collaboration:

    • Collaborate with the Marketing Team to create marketing materials, sales campaigns, and white papers related to RCM Services.

  • Reporting and Analysis:

    • Review revenue reports for customers and prospective customers to identify AR issues or opportunities, including AR Aging, Unbilled, Denials, Patient Access, and Insurance Eligibility.

  • Expense Management:

    • Manage expenses efficiently, including travel and customer entertainment.

  • Industry Knowledge:

    • Stay current on industry trends, market activities, and competitor offerings.

Apply Salary Minimum: 175000Salary Maximum: 175000

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