Quality Assurance Coordinator/QPIC (Information Technology)

Lynden International Logistics ULC is seeking a highly motivated and detail-oriented Quality Assurance Coordinator/QPIC to join our dynamic team in Delta, BC. In this role, you will be responsible for overseeing the quality assurance processes, ensuring compliance with company standards, regulatory requirements, and industry best practices. YThe ideal candidate will have strong problem-solving skills, excellent attention to detail, and the ability to manage multiple tasks in a fast-paced environment. If you are passionate about quality and committed to excellence, we encourage you to apply for this opportunity to make a significant impact on our organization's success.

POSITION LOCATION/DEPARTMENT: Warehouse / Office

REPORTS TO: Director Regulatory Affairs & Quality Assurance

WORKING HOURS: Monday to Friday, 8:30am – 5:00pm   

POSITION DESCRIPTION:

This position is required to monitor the overall status of the branch from a Quality perspective. Compliance to regulations, including cGMP's, will be maintained through the implementation of procedures and training, and regular inspections. Assists with the day to day operations of the Narcotic department

DUTIES & RESPONSIBILITIES:

Quality Assurance Coordinator 

• Ensure all staff are trained in their respective job functions, including GMP training and maintain training records
• Write and revise standard operating procedures as necessary.
• Coordinate maintenance of procedure manuals at the branch.
• Conduct regular inspections of the facility and report the findings to the Distribution Manager and senior management.
• Respond to audits, develop action plans and provide follow-up to ensure actions are completed and documented.
• Provide feedback and assistance to Customer/Client questions and concerns.
• Initiation and completion of Deviation Reports and Change Controls
• Monitor the processes and systems within the branch to promote effective operation and procedural compliance. Ensure documentation is complete and accurate.
• Maintain relations with outside contractors/suppliers and monitor effectiveness of their services.
• Provide assistance with inventory reporting and lot control.
• Recalls – Working directly with the Client ensure product is both physically and systemically quarantined
• Supervise lot hold/release processes to ensure effective control and accurate documentation
• Investigate discrepancies and problems, and advise the appropriate individuals of the findings through effective reporting and follow-up.
• Maintain ongoing surveillance/reporting of temperature conditions within the different storage areas of the warehouse.
• Perform temperature alarm testing and security testing.
• Coordinate regular and emergency maintenance of equipment.
• Place product on “Short Dated Hold” as per Client Procedure Manuals and physically remove product from primary picking locations
• Coordinate disposition of product as per Clients requests and Lynden's Destruction agreement.
• Perform specific duties for inbound receipts as agreed upon in the Client Procedural Manuals.
• Develop proactive strategies for preventing possible future problems with systems or processes.
• Maintain communication with all levels of the branch by attending meetings with management and staff and provide input and training.
• On call 24 hours per day 7 days a week for emergencies.
• Cover for other QA coordinators' duties and perform other activities as assigned by Director of Regulatory Affairs & Quality Assurance

QPIC

• Picking orders for shipment against verified legal signatures.
• Entering product receipts into inventory.
• Checking reports on a daily and monthly basis for accuracy. Sending appropriate reports to the Drug Control Unit.
• Checking and monitoring inventory levels for discrepancies and/or potential back orders.
• Authorizing and checking returns and entering them into inventory.
• Dealing with customer and client questions and/or concerns.
• Communicating with the appropriate Health Canada officials regarding regulatory affairs, loss-reporting.
• Maintaining the security of the overall caged area including the vaults.
• Checking orders and routing through agile system
• Co-ordinate narcotic destructions 

SKILLS/TRAINING REQUIRED: (details of course training requirements are outlined in the Learning Management System)

• Strong knowledge of current regulatory requirements
• Superior familiarity with warehouse and office operations
• Effective problem solving skills
• High work standards
• Excellent verbal and written communication
• Excellent organizational and time management skills
• Ability to make decisions and recommendations
• Demonstrate effective interpersonal and team skills

EDUCATION & EXPERIENCE:

Minimum education required: 

• B.Sc. degree or equivalent

Minimum experience required:

• 3 - 4 years related work experience 
• Plus 6 months on-the-job training OR equivalent combination of experience and education.

DESCRIPTION OF WORKING CONDITIONS:

• Works under warehouse conditions 80% of the time walking the floor and physical lifting. 20% of the time working in the office. 
• Some overtime as required.