Agent (Security)

Overview

170+ Years Strong. Industry Leader. Global Impact.At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts.

The Agent will perform a variety of assignments including concierge-level, residential, or event security, response services, basic driving, and investigations. The schedules will be Saturday and Sunday, Day shift- 7 am to 7 pm and Night shift- 7 pm to 7 am.

Responsibilities

• Represent Pinkerton's core values of integrity, vigilance, and excellence.
• Provide the client with concierge-level security at the company location and/or events.
• Deescalate tense situations or individuals that may arise.
• Write detailed incident reports following any incident, occurrence, or variance that warrants documentation.
• Conduct quality investigations and complete investigative reports.
• Provide response services related to emergency and crisis planning, high risk terminations, workforce disruptions, natural disaster, civil unrest, and threat monitoring.
• Transport the client to and from company location and/or events.
• Secure the client's residential perimeter.
• Review CCTV, manage access controls, and respond to alarms, as needed.
• Identify and escalate equipment deficiencies/failures.
• All other duties, as assigned.

Qualifications

Education, Experience, and Certifications:
Secondary School (High School) Diploma with a minimum of three to five years of experience in law enforcement, military, and/or security experience. Healthcare industry preferred. Ontario security license and 1 St Aid/CPR certificate are required. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives.

Competencies:

• Law enforcement, military, and/or security experience.
• Concierge-level customer service experience.
• Able to complete thorough and accurate investigations and reports.
• Access control systems, CCTV, and alarm monitoring experience.
• Strong problem resolution skills.
• Able to interact effectively at all levels and across diverse cultures.
• Solid verbal and written communication skills.
• Computer knowledge; Microsoft Office.

Working Conditions:
With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Exposure to sensitive and confidential information.
• Regular computer usage.
• Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers.
• Occasional reaching and lifting of small objects and operating office equipment.
• Ability to adjust focus between close and distance vision.
• Travel, as required.