End User Support Analyst I (Information Technology)
Do you love technology and know how to use it? Do you thrive on the daily challenges of working in a constantly evolving field?
As an end user support analyst, I, you will be responsible for the effective and efficient delivery of L1/L2 services and will work independently with little to no supervision and collaboratively with a team to promptly resolve technical issues faced by end users.
This role is fulltime on-site at our corporate office located in Vancouver, BC.
Apply now and grow your career with our end user services team as an end user support analyst I!
What you'll do:
- Support our enterprise Citrix, physical workstations, mobile devices, identity & access management, printers and fax, email messaging, Windows 10/11, and macOS
- Work closely with the senior end user experience analyst team, other internal teams, as well as multiple outsourced service providers
- Document and track all support activities, ensuring accurate and up-to-date records
- Participate in project and operations support work
What we are looking for:
- 1+ years of experience with large enterprise IT delivery supporting end user technologies like Windows 10, Microsoft Office 365
- Experience with Citrix, identity and access administration, desktop deployment, file and print servers, desktop and virtualization, application packaging, mobile device management and enterprise antivirus management
- Background in standard IT technologies with a basic understanding of ITIL preferred
- Experience working in a customer service-oriented role in large complex and fast paced environments
Why you'll love it here:
- Employee discounts on awesome tech from day one
- Flexible health benefits and wellness program
- TFSA and RRSP programs
- 100% matched company pension plan
- Training programs to build new and transferable skills
- Internal Professional Coaching Program to further development
About Best Buy
As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is one of inclusivity and belonging and provides employees an environment where they can bring their whole selves to work.
We believe in a fair and inclusive hiring process. We encourage you to apply even if you may not meet all the requirements.
Join our amazing team!
We are looking for people just like you.
Annualized base pay range
$49,159.00 - $51,747.00Starting pay offered will consider skills and experience. Your pay can grow as you build your career with us.
Suite 102 - 425 West 6th Avenue, Vancouver, BC V5Y 1L3
